CSR (Corporate Social Responsibility) is being responsible employers, dedication to excellence, abiding by laws and regulations, protecting the environment and making a positive impact on society. The DR Call Center & BPO is one of the brighter growth industries of the county providing economic growth, professional employment opportunities, safe and enjoyable work places, education and other contributions to the society.
Call Centers are driven towards excellence since our existence depends on Customer Satisfaction. We continue to invest in best management practices to meet our customer’s expectations. Those efforts not only improve our product and services but also develop our personnel.
Since Contact Center and BPO businesses are labor intensive, investing in education of the workforce, creating an enjoyable work place, motivating our employees for excellent performance, fringe benefits and recognition, are standard practice amongst those in this industry.
The Contact Center & BPO industry opens up new career paths to many people by providing decent pay, benefits and steady/professional/respectable jobs. It provides a bridge between the traditional labor-intensive light manufacturing sector in the country and the high-level service industries of the future. It is becoming increasingly important to the economy of the Dominican Republic as it continues to grow in size and level of sophistication.
All of the represented companies are registered with the National Free Zone Export Council and thereby are legally constituted and approved to benefit from the 8-90 law for free zone companies.
Most of the significant companies have employee engagement programs that focus on the employee’s family’s needs. Many have formal Corporate Responsibility Programs that give to the needy communities through activities, foundations, donations and support. The following are some of the examples of those activities and programs:
We have created internally an UNO Social Responsibility program with the objective of contributing with the community, as well as to create a social responsibility culture amongst our employees. Our expectation is to contribute not only to the development of the community but also to develop a culture of solidarity and generosity our teams.
The way the program is structure all interested employees in volunteer to work can submit to HR the request to support an activity that would benefit a social cause in Santiago or the region where they are interest to contribute.
Once a proposal is receive and approved, UNO works together a strategy along with the employee (s) that submitted the proposal to promote internally the initiative, raise awareness on the issue and work around the logistics of how the support from the company would be implemented.
Since its start, Synergies has been concerned about the communities around it. In 2011, Synergies Cares Foundation was established, with the motivation to invest in various communities in the city of Santiago, aiming to improve the quality of education and standard of living of low-income youth.
Today, Synergies has become the main contributor of Ciudad Santa Maria a Catholic Educational Community Center educating 1,700 youth with a superior bilingual public education.
lso, Synergies is involved in and major sponsor of the yearly “Corazones de Navidad” production and event in Santiago during the Christmas season.
Today, Synergies has become the main contributor of Ciudad Santa Maria a Catholic Educational Community Center.
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. We are a global team of 217,000 passionate people working in 340 sites from 74 countries. Within the Dominican Republic, we have been operating since 2012, and are currently a population of +1,500 collaborators between our two Santo Domingo locations.
At ERC, we pride ourselves in being a Call Center like no other. One of our greatest institutional goals is to minimize our carbon footprint and to give back to the community that has given us so much. We are committed to fostering social, environmental and economic growth for Santo Domingo and the Dominican Republic. We involve our workforce to help motivate them and to instill a sense of volunteerism and selflessness through our different social responsibility endeavors.