This Directory is a roster of all the Contact Center & BPO companies that are active members of this Council.
We have experience in handling specific requirements and customer needs in individual industries. Nearshore is an expert in the delivery of customer service in different fields and we have specific solutions and capabilities designed specifically for companies in the most diverse business fields.
CCD is a Nearshore Leader in exceptional customer experience working with exceptional partners. We are an American-owned and operated management firm, focused on customer solutions with the highest standards in Nearshore today. We operate as a seamless extension of our partners in a Nearshore Environment.
DOFU Caribbean provides BPO (Business Process Outsourcing) and Contact Engagement Center services through our omnichanel platforms. We are consultants, strategic partners and we are highly committed to the objectives of our clients. We are oriented to implement innovative and avant-garde solutions that allow us to manage efficiently, automated and with metrics, as well as measure the relationship with the end customer, increase productivity, service rates and profitability.
ERC is an international BPO and full service, end-to-end provider dedicated to deliver the best customer experience and results possible. So whether we’re providing recovery, BPO, market research, we’ll continue to invest in technology, tools & talent, while leveraging best-in-class analytics and business intelligence.
We are a multinational company dedicated to providing business data intelligence services in the advertisement and media industry for the United States market. We started our operations in the Dominican Republic in 2008 as a Special Free Trade Zone, reaching a total of 95 employees today. We are a subsidiary of Radio Computing Services (RCS Inc.), which is the largest radio transmission software company in the world. At the same time, RCS Inc. is a subsidiary of the largest a radio broadcasting company in the US, iHeartMedia. Media Monitors has offices around the world, including countries such as India, Malaysia and the USA.
Synergies Strategic Services is a leading Customer Service, BPO and IT Services Outsourcing company with multiple locations in the Dominican Republic. Our company culture, great work environment, certified Management Systems and passionate people, ensure professionality and customer satisfaction.
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. We are a global team of 217,000 passionate people working in 340 sites from 74 countries. Within the Dominican Republic, we have been operating since 2012, and are currently a population of +1,500 collaborators between our two Santo Domingo locations.
United Nearshore Operations (UNO) is a global BPO and Customer Engagement Center, with location in Santiago, DR. UNO started its operations back in 2004and currently stands as the largest and most stable call center service provider in the region, providing solutions through voice, emails/chats and data entry.