Taking into account the challenges that Covid-19 has brought as a consequence and in search of initiatives that can help with the sustainability of the subsector, as well as the generation of employees, the CCC & BPO considered of great importance the development of a regulatory framework for the implementation effective form of "Telework" that can guarantee the legal security of the parties.

The General Coordinator of the CCCBPO, David Crow, communicated to the Technical Secretary of the Cluster his decision to reinstate the position of General Coordinator of the Cluster for 2021-2022, for the benefit and service of all.

During the month of November we initiated contact via the office of the Minister of the Presidency to participate in an initiative related to the preparation of the National Qualifications Catalog (CNC) of the professional family of Informatics and Communications, in the context of the National Qualifications Framework ( MNC). Said catalog is the instrument that orders the qualifications of the MNC into professional levels and families, which can be recognized and documented through degrees or certificates, and classifies them according to social, productive and national development needs.

As part of the Cluster's initiatives and the approach made to Microsoft, the invitation was extended to its members to participate in the free Azure Fundamentals training, which was given virtually on November 5 and 6.

The Minister of Industry, Commerce and MSMEs, Víctor -Ito- Bisonó, visited the contact center company and member of the CCBPOC, ERC, on October 8, where a meeting was held to address points of collaboration that allow increasing the recruitment of talents investment in technology, international promotion to attract new investments to the country, among others.

The CCBPO Council and its member company DOFU held the free webinar "Creating Memorable Experiences in Contact Centers" in order to publicize more about the technologies and platforms that result in a better customer experience in Centers contact.