The Council, is a working committee of ADOZONA ("Dominican Free Zone Association") tasked to assist and promote the Dominican Contact Center and BPO industry.

Webinar: Creating Memorable Contact Center Experiences

Events

Oct 07, 2020 / By lbrea

The CCBPO Council and its member company DOFU held the free webinar "Creating Memorable Experiences in Contact Centers" in order to publicize more about the technologies and platforms that result in a better customer experience in Centers contact.

October, 2020.- The CCBPO Council and its member company DOFU held the free webinar "Creating Memorable Experiences in Contact Centers" in order to publicize more about the technologies and platforms that result in a better customer experience in Centers contact.

This webinar was taught by professionals with vast experience such as: ⁣

• Luis Utreras: expert methodologies and predictive dialing models, how to get more efficiency and effectiveness in outbound campaigns.

• Andres Ontadena: expert approach to digital sales + omnichannel + customer experience - I work for Coca-Cola / Starbucks / Uber / Philip Morris companies.

• Alessandro Damasio: expert approach to automation (AI) + customer experience - humanized agents like the new revolution.

FOLLOW US