Contact Centers & BPO Council

Awards

Recognition of the cluster ”National Day of Free Zones”

August 1, 2021

We call centers recognize it for its ability to adapt to circumstances through the successful implementation of teleworking August 2021,- “We recognize call centers for their ability to adapt to circumstances through

Meetings

PRODOMINICAN Agreement

August 1, 2021

The CC&BPO’s cluster held a meeting with ProDominicana with the participation of officials, including Vladimir Pimentel and Astrid Diaz, to define an agreement between both entities. August 2021,- The CC&BPO’s cluster held

Meetings

Meeting with Vice Minister Francisco Santiago of the Ministry of Youth

July 1, 2021

July 2021.- The CCC&BPOs met with Vice Minister Francisco Santiago, in which they discussed an alliance with the Cluster to offer an English language study program July 2021.- The CCC&BPOs met with

Meetings

Training of the Call Center Professional Technical course with INFOTEP

July 1, 2021

The CCC&BPOs is in conversation with INFOTEP for the implementation of the pilot of the Technical-Professional program for Call Centers The CCC&BPOs, is in conversation with INFOTEP for the implementation of the

Meetings

Meeting of the CCBPOC with the Minister of MICM and authorities of Free Zones

October 8, 2020

The Minister of Industry, Commerce and MSMEs, Víctor -Ito- Bisonó, visited the contact center company and member of the CCBPOC, ERC, on October 8, where a meeting was held to address points

Events

Webinar: Creating Memorable Experiences in Contact Center

October 7, 2020

The Council of CCBPO and its member company DOFU held the free webinar “Creating Memorable Experiences in Contact Centers” with the purpose of raising awareness about the technologies and platforms that result

News

Presentación Demo Teramind (User Activity Monitoring -UAM-)

September 15, 2020

El CCBPOC invitó a Michael Albert de Multicómputos para presentar el Programa Teramind, el cual sirve para controlar la productividad y controlar la seguridad. Este programa fue presentado en la reunión del

Publications

Video by DICOM about growth opportunities in the sector

July 15, 2020

As part of the Contact Centers & BPOs, the Communication Directorate of the Presidency of the Republic was approached to promote the benefits and growth opportunities of this subsector of Free Zones.

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