The Council, is a working committee of ADOZONA ("Dominican Free Zone Association") tasked to assist and promote the Dominican Contact Center and BPO industry.


The Dominican Contact Center Council works to assist and promote the Contact Center & BPO industry in our country. Participants include the significant Contact Center & BPO companies outsourcing to the US and beyond.

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The Dominican Contact Center & BPO industry began in 1995 and now has over 60 companies and 29,000 direct employees, outsourcing their services to the US, Canada, Latin America and Europe. The Dominican Republic has many Near-shore Advantages for companies and markets in the hemisphere.

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This Directory comprises all of the Contact Center & BPO companies registered with the "National Council for Free Zone Companies" (CNZFE).

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CSR is being responsible employers, dedication to excellence, abiding by the laws and regulations, protecting the environment and making a positive impact on society. The DR Call Center & BPO is one of the brighter growth industries of the county providing economic growth, professional employment opportunities, safe and enjoyable work places, education

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The Dominican Republic

Dominican Republic is the second largest (after Cuba) and the most advanced and diverse Caribbean country, situated just two hours south of Miami, less than four hours from New York...

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For more information about the Dominican Contact Center & BPO Industry, advantages to outsource to the DR, country information and general information for potential clients, contact ADOZONA or CNZFE.

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  • Near-shore advantages like similar time zone and convenient travel
  • High degree of cultural affinity with the US.
  • Moderately high educated and motivated young population.
  • Accent neutral English language speakers.
  • Diverse capabilities from basic Data Entry to sophisticated BPO and KPO
  • Interesting and fun place to visit for client meetings and training.
  • Advanced Telecommunication Industry
  • The DR hosts the “NAP of the Americas” for advances connectivity
  • Cost competitive
  • Government support and strong sector leadership.
  • Mix of local and international centers