The Contact Centers & BPO Cluster (CC&BPO) is a working committee of the Dominican Free Zones Association that brings together national and international companies from the industry.
Our CC&BPO cluster is part of the economic revitalization in the Dominican Republic, giving Dominicans the opportunity to grow within an innovative industry in the modern services sector.
Our cluster is made up of 19 contact centers across the country.
All affiliated companies are formal and regulated under the Free Zone regime. They comply with all national and international regulations, both labor and operation, exceeding the standards of their clients and becoming models within this industry, even setting parameters that have been adopted by other countries.
What do we do?
We work to facilitate the integration of Contact Center and BPO companies in the free zone regime in the Dominican Republic, as well as promote the modern services outsourcing industry, bringing together the main players in this industry to generate initiatives that strengthen their competitiveness .
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1. Strengthening of the cluster
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2. Talent management
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3. Employment
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4. Public relations
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5. Labor and legal aspects
Benefits of outsourcing in the Dominican Republic
These are the main advantages that the Dominican Republic offers for companies and markets that seek to outsource their operations:
Get to know the Contact Center and BPO industry in the DR
Contact centers and BPOs represent the fourth largest sector of free zones at the level of employment. With more than 80 companies nationwide, generating approximately 28,000 direct jobs, our sector contributes to the development of the country, providing modern services and fostering talent quality human.
