Services offered
Various services at competitive prices
Contact Centers and BPOs offer various services at competitive prices using trained labor. Some examples of the diversity of such services available are:
Traditional telemarketing and related campaigns
Orders and payments
Market research
Customer service
Membership services such as registrations, profile mediation, renewal and retention
Back office processes, such as insurance mitigation, case management, loss mitigation, etc.
Software development, QA, website development, SEO and support
Generation of «Leads», creation of appointments for services
Collections and management of accounts receivable
Technical support
Contact Center Classification
Process outsourcing is the process by which a company identifies that by involving subcontracted third parties to carry out some of its processes, they could increase productivity and lead to optimization. Contact centers can be classified into 3 subcategories of business process outsourcing:
- Customer service (voice, chat, email) taking orders
- Claims and their resolutions content mediation
- Telemarketing, sales, upselling
- Lead Generation
- Scheduling
- Dispatches
- Membership and retention services
- Human resources management
- Document management
- Accounting and collection management
- Legal services
- Data input and transformation
- Development and maintenance of web pages
- Systems support (networks, platforms) graphic arts design
- Development and maintenance of Software/QA
- Technical user support
- Network administration, security, IT platforms
- Business consulting
- Business analysis
- Market intelligence financial audits
- Compliance audits training
- Telemedicine
