NewsEventsWebinar: Creating Memorable Experiences in Contact Center

Webinar: Creating Memorable Experiences in Contact Center

The Council of CCBPO and its member company DOFU held the free webinar “Creating Memorable Experiences in Contact Centers” with the purpose of raising awareness about the technologies and platforms that result in a better customer experience for Contact Centers .

This webinar was taught by professionals with extensive experience such as: ⁣

• Luis Utreras: expert in predictive dialing methodologies and models, how to get more efficiency and effectiveness in outbound campaigns.⁣

• Andres Ontadena: expert approach to digital sales + omnichannel + customer experience – I work for Coca-Cola / Starbucks / Uber/ Philip Morris companies.⁣

• Alessandro Damasio: expert automation approach (AI) + customer experience – humanized agents as the new revolution.

Do you need to outsource processes of your company efficiently?

Contact any of the companies affiliated with the cluster directly through our directory.

For more information about the contact center and BPO industry, advantages for outsourcing to the Dominican Republic, country and general information for potential clients, you can contact Adozona and the National Council of Export Free Zones.

We are a group of national and multinational companies of Contact Centers and Business Process Outsourcing, focused on developing the sector, under the umbrella of the Dominican Association of Free Zones (ADOZONA).⁣

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