Call Center Council

The Council of Call Centers & BPOs of Free Zones, accompanied by the Executive Vice President of Adozona and other officials of this institution, held a productive meeting with the President and Vice President of CONEP, where they highlighted labor issues, opportunities offered by the sector to the Dominican economy, etc. The positioning of the DR in terms of English language skills in the region was highlighted, according to the English Proficency Index, currently occupying 2nd place.

The Council of Call Centers & BPOs of Free Zones, accompanied by the Executive Vice President of Adozona and other officials of this institution, held a productive meeting with the President and Vice President of CONEP, where they highlighted labor issues, opportunities offered by the sector to the Dominican economy, etc. The positioning of the DR in terms of English language skills in the region was highlighted, according to the English Proficency Index, currently occupying 2nd place.

It was reported that this subsector has hired around 18.00 jobs, with growth of 300% from 2007 to date. Emphasis was placed on the need to have more bilingual Dominicans, since this service industry has the capacity to generate 60,000 jobs in 5 years, being the only subsector of free zones that is above the approved minimum wage, offering a salary base of more than RD$25,000 pesos to a bilingual agent.

CONEP executives were receptive and interested in receiving and support the Adozona clusters and learn more about the subsectors of free zones.