The Council, is a working committee of ADOZONA ("Dominican Free Zone Association") tasked to assist and promote the Dominican Contact Center and BPO industry.

Webinar: Creating Memorable Experiences in Contact Center


October 7, 2020

The Council of CCBPO and its member company DOFU held the free webinar “Creating Memorable Experiences in Contact Centers” with the purpose of raising awareness about the technologies and platforms that result in a better customer experience for Contact Centers .

This webinar was taught by professionals with extensive experience such as: ⁣

• Luis Utreras: expert in predictive dialing methodologies and models, how to get more efficiency and effectiveness in outbound campaigns.⁣

• Andres Ontadena: expert approach to digital sales + omnichannel + customer experience – I work for Coca-Cola / Starbucks / Uber/ Philip Morris companies.⁣

• Alessandro Damasio: expert automation approach (AI) + customer experience – humanized agents as the new revolution.