Start of the Social Responsibility Program of the CC & BPO cluster

As one of the first efforts to strengthen the ADOZONA Council of Contact Centers and BPOs, the Corporate Code of Ethics for the industry was launched. Said Code has the purpose of qualifying companies in aspects of Social Responsibility such as opportunities for their employees, compliance with laws and regulations, environmental protection, charity activities and development of communities and stakeholders that surround the operations of each affiliated contact center.

As one of the first efforts to strengthen the ADOZONA Council of Contact Centers and BPOs, the Corporate Code of Ethics for the industry was launched. Said Code has the purpose of qualifying companies in aspects of Social Responsibility such as opportunities for their employees, compliance with laws and regulations, environmental protection, charity activities and development of communities and stakeholders that surround the operations of each affiliated contact center.

Currently, this document is in the first phase, where the degree of alignment of the companies in the sector with the created norm is evaluated, to then begin with the second phase, which consists of extolling the good practices of this subsector.

The importance of implementing a document of this nature promotes harmony and strengthens competitiveness at the country level of the sector. This is why even companies that are not within the free zone regime are complying with the high levels of social commitment that it is intended to achieve as a subsector.